KAE International s.r.o.


Average score of 9.2 out of 12 reviews
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KAE International s.r.o.
Leoforos Athinon 303
122 43 Athína
+30 210 9217711

About moving company KAE International s.r.o.

KAE International Movers specializes in relocation services, international moving of household goods, personal effects, office effects and art high value items.

Services

International removals
Car & Vehicle transport
Art transport

Associations

KAE International s.r.o. is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Car & Vehicle transport
Art transport

Associations

KAE International s.r.o. is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown


There are currently 12 reviews for KAE International s.r.o..
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Recommendation

Sehr gute und klare Kommunikation mit der Umzugsfirma. Alle Termine wurden eingehalten. Ich wurde regelmäßig über den Fortschritt des Umzugs auf dem Laufenden gehalten.

Moved from Stuttgart (Germany) to Kotroni (Greece).

Recommendation

Everything was professionally planed,the stuff who packed and unpacked our things where also great.
It was a very good experience for us.

Moved from Hamburg (Germany) to Rhodes (Greece).

Response of

Thank you for time to give us feedback. We are greatful for the trust you have placed in us. It will always be our pleasure to work with you again.

Published on:


Recommendation

Der Kontakt zu den Mitarbeitern war exzellent.Nachfragen wurden umgehend beantwortet.GUT ver-packte Moebel.Auch die Auslieferung war perfekt.

Moved from Muelheim (Germany) to Pallini (Greece).

Recommendation

Vom ersten schriftlichen Kontakt über die Telefonate und Absprachen bis zur Ablieferung und Aufbau des Flügels sehr verlässlich und professionell.

Pros and cons
Verlässliche Absprachen
Gute Englischkenntnisse notwenin
Moved from Wiesbaden (Germany) to Kalamata (Greece).

Recommendation

Their office informed me well about what I needed to do concerning documents and payment. The removals men in both Athens and Lincoln did their work quickly and efficiently.

Moved from Athens (Greece) to Lincoln (United Kingdom).

Recommendation

Vanaf het begin van de aanvraag van de offerte is er attent gereageerd. We hadden er vertrouwen in dat de organisatie in goede handen was, en dat was ook zo.

Pros and cons
Attente service
Moved from Beynat (France) to Finiki Pelop (Greece).

Response of

Thank you for trusting in our services!

Published on:


No recommendation

Following 6 international moves, I have to say that this was by far the worst! Not only they forgot one piece of furniture behind I really needed to move, they broke a large glass cabinet (still waiting for the refund) and they lost an important piece to hang a large mirror (valued at E250) thus making it impossible to use. They are not refunding the amount of the mirror.

The MAJOR issue though is that through their company, my email address was hacked by people who intercepted both my communication to them and theirs to me. As a result I payed 'hackers' E3,500 and then had to repay the company as they were totally disinterested in resolving or somehow assisting with this loss, either by way of some shared compensation or by way of communicating to provide further assistance in the future.

Appalling service really and obviously the world needs to know about this company!

Moved from Warsaw (Poland) to Rhodes (Greece).

Response of

All Moving Companies from time to time experience some challenging customers who are the “high maintenance” type of people. We do not discriminate because all customers are treated with respect at all times, which is something we do well on a daily basis. Sometimes though, we Moving Companies have to draw a line between those customers who have no respect in whatever you do for them, and especially those who lie blatantly and twist the facts for the purpose of their own gain. This is one of those cases. So, lets get to the facts:

Our company appointed an origin agent in Poland to do the origin services for Mrs. L.L, and unfortunately, the company did forget to load a night stand onto the truck for Athens, Greece. However, the company also returned the item to the customer’s residence once they realised their mistake. Its not like she never got it back! Breakages occur from time to time during transit, which is why we guide all our customers to make the right decision and insure their goods whilst in transit. We informed our Insurers of the damaged item and they were directly in touch with this customer. The insurers asked Mrs. L.L. to provide details of the damaged item so that they can process the claim. However, the customer did not supply any of the requirements to the insurance agent. So, it’s quite impossible to receive a “refund” when there has not been any cooperation whatsoever by Mrs. L.L.

Now, the “MAJOR” issue concerning Mrs. L.L. was that her email account was directly hacked. It was not through our company as Mrs. L.L. likes to describe it. Her email account was targeted and she was sadly a victim of money fraud, and unfortunately paid out a large sum of money to the perpetrators. Our systems are safe and are monitored and we obviously checked our accounts with IT when this was noticed. In fact, we took this so seriously that we were in touch with the bank that the scam was initiated from (in Rome). We asked our partner Moving colleagues located in Rome to help us with communicating with the bank so that we could report it to them in order to receive as much feedback from them as possible.

We fully understand a customer’s frustration when they fall victims to scams like this, however, I believe that Mrs. L.L. may have been emotionally charged to give information that was only half true. This is why we are replying to this because it is the only way to defend ourselves and to point to the facts. All people should be accountable for all of their actions, good or bad.

Replying in this manner is to make a statement, that not only do customers need to review a company’s performance, but we Moving companies also need to report on the customers that do not fully express the truth of their experience, and by doing so, create false accusations.

Published on:


Recommendation

Todo muy correcto y muy bien trato, embalaje profesional y entrega rapida y segura.

Pros and cons
Buena comunicación
Embalaje perfecto
Moved from Nea Erithrea (Greece) to Alicante (Spain).

Response of

Thank you for trusting in our services!

Published on:


Recommendation

Very helpful all along the way. A really great group of people that worked hard to get the job done. Special thank you to [names removed by Sirelo]!

Pros and cons
Communication
Process
Moved from Pylea (Greece) to Vancouver (Canada).

Response of

Thank you for trusting in our services!

Published on:


Recommendation

Parfait!

Moved from Athens (Greece) to Paris (France).

Response of

Thank you for trusting in our services!

Published on:


Recommendation

Cette société a rempli tous ses engagements : prise en charge , transport , livraison à l heure . Le mobilier est arrivé sans dommage , mention particulière pour leur partenaire , La Société Bailly , qui a réalisé un emballage exemplaire .
Parfait suivi et informations régulières sur le déroulement des opérations par Mme Alina Ghambaryan , de la Société KAE International .

Pros and cons
Respect des engagements
Parfait suivi et informations au client .
Moved from Paris (France) to Athenes (Greece).

Response of

Thank you for trusting in our services!

Published on:


Recommendation

They got back to me very quickly

Pros and cons
Great customer service
Great communication and assistance
Moved from Dubai (United-Arab Emirates) to Crete (Greece).

Response of

Thank you for trusting in our services!

Published on:


Headquarters

KAE International s.r.o.

Leoforos Athinon 303
122 43 Athína
+30 210 9217711

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